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000-030 - IBM Tivoli Service Request Manager V7.2(R) Implementation - Dump Information

Vendor Name : IBM
Exam Code : 000-030
Exam Name : IBM Tivoli Service Request Manager V7.2(R) Implementation
Questions and Answers : 202 Q & A
Updated On : March 22, 2017
PDF Download Mirror : 000-030 Brain Dump
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000-030 Demo and Sample

Note: Answers are below each question.
Samples are taken from full version.

000-030


QUESTION: 190

Which three Instant Messaging Servers can be integrated with IBM Tivoli Service Request Manager V7.2? (Choose three.)


  1. Skype

  2. Jabber

  3. Google Talk

  4. MSN Messenger

  5. Yahoo Messenger

  6. Lotus Sametime Server


Answer: B, C, F


QUESTION: 191

When configuring the Computer Telephony Integration (CTI) module, it is necessary to use the System Properties application in IBM Tivoli Service Request Manager to set values for the CTI properties. Which two values can be set? (Choose two.)


  1. cti.config.port

  2. cti.config.host

  3. srm.username

  4. cti.system.host

  5. srm.config.backup.port


Answer: A, B


QUESTION: 192

When configuring the Computer Telephony Integration (CTI) module, it is necessary to use the System Properties application in IBM Tivoli Service Request Manager to set values for the CTI properties. Which two values can be set? (Choose two.)


  1. cti.password

  2. cti.srm.queue

  3. srm.ail.period

  4. cti.ail.license

  5. srm.config.host


Answer: A, D


QUESTION: 193

When configuring the IBM Tivoli Service Request Manager V7.2 server for Computer Telephony Integration, it is necessary to ensure the global value for the Java.rmi.server.hostname property is set. What does this property define?


  1. the Remote Method Invocation binding

  2. the Computer Telephony Queue setting

  3. the Remote Method Lookup Type setting

  4. the Computer Telephony Integration configuration host binding


Answer: A


QUESTION: 194

Which method is used to install IBM Tivoli Directory Integrator to support IBM Tivoli Service Request Manager V7.2 (TSRM) integration with other products?


  1. Launchpad

  2. Installshield

  3. User TSRM Launchpad

  4. Command Line Installation


Answer: D


QUESTION: 195

What does the installTDI.cmd command do?


  1. It launches the IBM Tivoli Directory Integrator Launchpad.

  2. It launches the IBM Tivoli Directory Integrator GUI Installer.

  3. It configures the IBM Tivoli Directory Integrator files on the IBM Tivoli Service Request Manager (TSRM) server.

  4. It installs the IBM Tivoli Directory Integrator to support TSRM integration with other products.


Answer: D


QUESTION: 196

Which method is used to install the IBM Tivoli Directory Integrator on a Windows platform to support IBM Tivoli Service Request Manager V7.2 integration with other products?


  1. Run the Launchpad.bat command from the Integration Toolkit.

  2. Run the installTDI.cmd command from the Integration Toolkit with silent option.

  3. Run the Launchpad.cmd command from the IBM Tivoli Directory Integrator Installer.

  4. Run the install_tdiv61_windows.exe -silent command from the IBM Tivoli Directory Integrator Installer.


Answer: B


QUESTION: 197

Which two types of integrations are possible between external Service Desk applications and IBM Tivoli Service Request Manager V7.2? (Choose two.)


  1. Data Integration

  2. Application Integration

  3. High Availability Integration

  4. User Authentication Integration

  5. Customer Information Integration


Answer: A, B


QUESTION: 198

What is the predefined scenario supported for the HP-Peregrine Service Desk V6.1.1 integration that is shipped with IBM Tivoli Service Request Manager V7.2 (TSRM)?


  1. The Peregrine Service Desk will inform TSRM when an incident is closed.

  2. The Peregrine Service Desk will inform TSRM when new incidents are created.

  3. Ask the Peregrine Service Desk for incidents that are newer than a specified date.


  4. Ask the Peregrine Service Desk for incidents that have changed since a specified date.


Answer: C


QUESTION: 199

What is the correct way to configure an external system to allow service requests to be sent through the Integration Framework in IBM Tivoli Service Request Manager V7.2 using HTTP?


  1. include Enterprise Service MXSRInterface

  2. configure an inbound queue and an HTTP end point

  3. include Publish Channel MXSRInterface and an HTTP end point

  4. configure an HTTP end point and Enterprise Service MXTicketQuery


Answer: A


QUESTION: 200

When is it necessary to complete post installation steps on all Windows computers where the Tivoli Remote Diagnostics Tool was installed?


  1. if the interactive mode of installation was used

  2. if the command line mode of installation was used

  3. if the remote diagnostic URL mode of installation was used

  4. if the active link from the IBM Tivoli Service Request Manager V7.2 Service Request application was used


Answer: A


QUESTION: 201

What must be done to ensure that uploading from the remote diagnostic connection works properly after it is enabled?


  1. Update the system properties file to ensure the proper ports are enabled to allow uploading.


  2. Specify a port number as part of the library XML file when configuring Service Request Manager.

  3. Ensure that the EAR file for the URL includes the mxe.int.trc.upload.recording property.

  4. Specify a port number as part of the URL when starting a Service Request Managerbrowser section.


Answer: D


QUESTION: 202

What must occur for an agent to take control of an asset using the Tivoli Remote Control Agent?


  1. The service request must have an asset in the record.

  2. The service request must have an asset owner in the record.

  3. An agent and user must be logged into the same service request and the end user must agree to control via the IBM Tivoli Service Request Manager V7.2 (TSRM) panel.

  4. The agent must log in to TSRM, click Remote Diagnostics from the Start Center, and get permission from user of the asset to obtain control.


Answer: A

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