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000-172 - BPM Blueprint- WebSphere Lombardi(R) Edition V7.1 Pgm Mgmt - Dump Information

Vendor Name : IBM
Exam Code : 000-172
Exam Name : BPM Blueprint- WebSphere Lombardi(R) Edition V7.1 Pgm Mgmt
Questions and Answers : 40 Q & A
Updated On : March 22, 2017
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000-172

Which of the following is a criterion for a good BPM project?


  1. Short training cycle.

  2. Short process time-cycles.

  3. Very little human to system interactions.

  4. Need for process visibility and performance data.


Answer: D


QUESTION: 34

As a PM, if you were focusing on process decomposition, you would rely on which role to accomplish this task?


  1. BPM Analyst

  2. BPM Developer

  3. BPM Administrator

  4. Subject Matter Expert


Answer: A


QUESTION: 35

An iterative approach is applied only in the implement stage of the BPM lifecycle.


  1. TRUE

  2. FALSE


Answer: B


QUESTION: 36

Requirements can come from many sources so they should all flow through one role. What is that role?


  1. Stakeholder

  2. Process Owner

  3. Business Analyst

  4. Program Manager


Answer: B


QUESTION: 37

When a program management professional is prioritizing potential BPM projects, which of the following step is not recommended?


  1. Aligning selection criteria to organizational strategy.

  2. Identifying processes that are inefficient.

  3. Identifying projects that will be easy for IT to implement.

  4. Identifying projects where improvement steps are unclear.


Answer: C


QUESTION: 38

What step may not be effective when attempting to overcome resistance to implementing a new BPM project?


  1. Identifying early adopters.

  2. Having a compelling vision.

  3. Having the sponsor attend playbacks.

  4. Developing an IT-focused communications plan.


Answer: D


QUESTION: 39

Which of the following would be an activity within BPM Program Governance?


  1. Deciding to stop a project.

  2. Selecting a project to be started.

  3. Tracking metrics for deployed processes.

  4. Aligning BPM projects to organizational strategy.

  5. All of the above.


Answer: E


QUESTION: 40

A leading low cost airline, used to have a strong customer relationship. Because of cost cutting measures, it has lost the relationship which once existed. Negative media reports about the customer service were brought to the attention of the Senior Vice-President of customer relations who desperately wants to regain the customer relationship, but does not know where to start. What must be the Vice-President's logical sequence of activities?


  1. 1. Develop a goal statement

    1. Identify the problem

    2. Form a BPM Core Team

    3. Discover and map the current process

    4. Analyze and improve the process

  2. 1. Form a BPM Core Team

    1. Identify the problem

    2. Discover and map the current process

    3. Develop a goal statement

    4. Analyze and improve the process

  3. 1. Form a BPM Core Team

    1. Develop a goal statement

    2. Discover and map the current process

    3. Identify the problem

    4. Analyze and improve the process

  4. 1. Develop a goal statement

  1. Form a BPM Core Team

  2. Identify the problem and brainstorm solutions to solve the problem

  3. Discover and map the current process

  4. Analyze and improve the process


Answer: D

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