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132-s-712-2 - Specialist- Avaya Proactive Contact(R) Solutions Design Elective - Dump Information

Vendor Name : Avaya
Exam Code : 132-s-712-2
Exam Name : Specialist- Avaya Proactive Contact(R) Solutions Design Elective
Questions and Answers : 62 Q & A
Updated On : March 23, 2017
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Note: Answers are below each question.
Samples are taken from full version.


Answer: A


Your customer has just learned of a new law being passed in their area requiring them

to send their number to their customers' Caller ID displays. Their current dialer allows the setting of only one number to be displayed during every job they run. They need to have the ability to provide different phone numbers in order to display the correct number for the customer to call back to the right department.Which Avaya Proactive Contact feature can solve this problem?

  1. ANI Outpulse

  2. Managed Dialing

  3. Campaign Update

  4. Native Voice & Data Transfer

Answer: A


Your customer wants to identify which calls are right party connects and abandons so

they can quickly change their dialing strategies to increase efficiency. Which application would you recommend to this customer?

  1. PC Analysis

  2. Event Monitor

  3. Hierarchy Manager

  4. Completion Code Manager

Answer: D


Which Avaya Proactive Contact feature allows for the flagging of records meeting certain criteria to add those records to a second job for confirmation of the customer's response?

  1. Agent Job List

  2. Sales Verification

  3. Batch Campaign Update

  4. Realtime Campaign Update

Answer: B


Which dialer option allows the customer to use a software-based dialer connecting to

an existing switch, eliminating the need for dedicated switch hardware?

  1. Avaya Predictive Dialer System

  2. Avaya Proactive Contact System

  3. Avaya Proactive Contact with CTI

  4. Avaya Proactive Contact with PG230

Answer: C


A customer wants the ability to view data based on specific supervisor groups.Which

software program tool would meet their needs?

  1. System Telnet

  2. Hierarchy Manager

  3. PC Analysis Telnet

  4. Completion Code Manager

Answer: B


Which Supervisor tool allows the setting of Right Party Contact designations?

  1. Agent Blending

  2. Hierarchy Manager

  3. PC Analysis Telnet

  4. Completion Code Manager

Answer: D


Your customer has two call centers in different locations. Both locations can handle the same accounts. They want to allow both locations to call on the same calling lists so

they can have up to 400 agents on important campaigns. Which feature would assist your customer in meeting this goal?

  1. List Sharing

  2. Virtual Agent

  3. Agent Blending

  4. Native Voice & Data Transfer

Answer: A

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