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3300-1 - Avaya Aura Contact Center Administration(R) - Dump Information

Vendor Name : Avaya
Exam Code : 3300-1
Exam Name : Avaya Aura Contact Center Administration(R)
Questions and Answers : 61 Q & A
Updated On : March 23, 2017
PDF Download Mirror : 3300-1 Brain Dump
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3300-1


QUESTION: 57

A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses. Which two statements regarding the Event Handler are true? (Choose two.)


  1. The event handler monitors for the music failure.

  2. The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.

  3. The event handler must be the first line on any script, •vent handler can monitor for call abandons.


Answer: A, B


QUESTION: 58

A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts. Which statement describes how to reference these dates on a script for easy updating?


  1. Create a global variable of the type Date.

  2. Create a call variable of the type Date.

  3. Create a wild call variable of the type Integer.

  4. Create either a global or call variable of the type String.


Answer: A


QUESTION: 59

How do you write a LOG message that will successfully print out to the log file the value of the variable MyLogVar_cv?


  1. LOG MyLogVar_cv

  2. LOG MyLogVar_cv"

  3. LOG The value of MyLogVar_cv is

  4. LOG "The value of " MyLogVar_cv "is"


Answer: D


QUESTION: 60


A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time. When the supervisor returns, how should the agents report back?


  1. Create and schedule an Agent to Skillset assignment.

  2. Schedule a Reset Assignment.

  3. Create a new Reporting Agent Standard Partition.

  4. Create a new Agent User Defined Partition.


Answer: A


QUESTION: 61

Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?


  1. It creates an Avaya MS conference and anchors customer calls, announcements, and agent calls to the Avaya MS conference.

  2. It supports the Avaya Aura Agent Desktop.

  3. It links the Communications Control Toolkit Server to the Contact Center Management Administration.

  4. It supports the- Active Directory link to the Computer Telephony Integration (CTI) agent.


Answer: C

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