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920-166 - Contact Center Multimedia Ris.6.0 - Dump Information

Vendor Name : Nortel
Exam Code : 920-166
Exam Name : Contact Center Multimedia Ris.6.0
Questions and Answers : 62 Q & A
Updated On : March 22, 2017
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920-166 Demo and Sample

Note: Answers are below each question.
Samples are taken from full version.

920-166


  1. Read the readme.txt file.

  2. Run setup.exe for the SU folder of the CD.

  3. Copy the SU for the Contact Center Manager Server to the D:\\ drive prior to installation.

  4. Copy the SU for the Contact Center Manager Server to the C:\\ drive prior to installation.


Answer: A


QUESTION: 55

You want to provide Network Skill-based Routing between all switch types supported by

Contact Center - Release 6.0. Which feature license must be activated?


  1. Outbound

  2. Open Queue

  3. E-mail Agent

  4. Open Networking


Answer: D


QUESTION: 56

E-mail server contacts are retrieved from a POP3 capable e-mail server using the Inbound

Message Handler (IMH). The IMH runs at regular intervals. Which two settings for the IMH can be configured through the Multimedia Manager? (Choose two.)


  1. the time between intervals

  2. email message response threshold

  3. number of e-mails retrieved from each mailbox during each run

  4. moving window or interval-to-date data collection for the agent statistics group


Answer: A, C


QUESTION: 57

Which two tasks can be performed by the Outbound Campaign Management Tool? (Choose

two.)

  1. create agent call scripts

  2. import and review call data

  3. select unicast or multicast packets

  4. add a user to an Outbound skill set


Answer: A, B


QUESTION: 58

You are currently logged onto the Contact Center Manager Administrator server and are

accessing the Contact Center Multimedia (CCMM) server to open port 1972 on that server. Which functionality are you trying to activate on the Multimedia server?


  1. database reporting

  2. receiving secure e-mail

  3. accessing web services

  4. remote access from clients to the Communication Control Toolkit (CCT) for Agent Desktop


Answer: A


QUESTION: 59

You are concerned about virus infection on the Communication Control Toolkit (CCT) server. The company also has a security policy requiring anti-virus software on all servers. Which type of third-party software is acceptable to install on the CCT server?


  1. Tivoli Agent

  2. disk compression utility

  3. supported anti-virus software

  4. Microsoft automatic security updates

  5. memory tweaking utility e.g. Memory Zipper, WinRAM Turbo


Answer: C


QUESTION: 60

You have been asked to activate Agent Desktop Display functionality in your Call Center.

Which two are prerequisite components for Agent Desktop Display in the Contact Center environment? (Choose two.)


  1. properly configured parameters on the Multimedia server

  2. real-time reporting component installed on the Manager server

  3. unicast communication from the Manager server to the client PC

  4. multicast communication from the Manager server to the client PC


Answer: B, D


QUESTION: 61

You are in the process of installing the multi-language support version of the Contact Center Agent Desktop client software on a client PC. There are several applications that are also installed on the server to which you will connect. Which three applications will restrict you to just the English version of Agent Desktop? (Choose three.)


  1. Manager Server

  2. Configuration Tool

  3. Multimedia Database

  4. Manager Administrator

  5. Multimedia Administrator


Answer: A, B, D


QUESTION: 62

You have installed a Communication Control Toolkit (CCT) server and need to download

information from the Meridian 1 / Communication server. Which utility would you use to connect to the switch, to download that information?


  1. FTP

  2. pcAnywhere

  3. HyperTerminal

  4. Remote Desktop


Answer: C

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