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9L0-004 - Apple Desktop Service - Dump Information

Vendor Name : Apple
Exam Code : 9L0-004
Exam Name : Apple Desktop Service
Questions and Answers : 77 Q & A
Updated On : March 22, 2017
PDF Download Mirror : 9L0-004 Brain Dump
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9L0-004 Demo and Sample

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9L0-004


QUESTION: 73

A hard drive in a Power Mac G4 (QuickSilver) is not spinning after the computer is powered on. You have verified that the drive power cable connector has no voltage by using a voltmeter. Which of the following is the most appropriate part or module to replace in this situation?


  1. Hard Drive

  2. Main Logic Board

  3. Hard Drive Data Cable

  4. Power Supply Assembly


Answer: D


QUESTION: 74

According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?


  1. Discharge the CRT and establish an ongoing ground.

  2. Order all available service parts for the appropriate configuration of the product.

  3. Lay the product on its side so it will not fall over.

  4. Update the product's firmware to the latest version.

  5. Gather all necessary tools and perform all preliminary steps.


Answer: E


QUESTION: 75

A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?


  1. Try to start up from a bootable CD or DVD.

  2. Reinitialize the hard disk and reinstall the Mac OS.

  3. Replace the logic board.

  4. Replace the internal hard drive with a known-good hard drive.


Answer: A


QUESTION: 76

You are troubleshooting a Power Mac G5 that will not boot, and emits error tones when powered on. You suspect that the customer may have installed incompatible or faulty RAM, but you aren't sure. What should you do to verify the RAM requirements for this Power Mac G5?


  1. Check Specifications

  2. Order Apple RAM

  3. Count the RAM sockets on the logic board.

  4. Call Apple


Answer: A


QUESTION: 77

Which FOUR of the following actions helps reduce the risk of damage from ESD?


  1. Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.

  2. Use static-shielding storage bags for ESD-sensitive components.

  3. Handle all ESD-sensitive boards by the connectors, not the edges.

  4. Always place ESD-sensitive components on metal surfaces.

  5. Ground yourself and the equipment you are working on.

  6. Do not touch anyone who is working on ESD-sensitive components.


Answer: A, B, E, F

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