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HP0-753 - HP OpenView Service Desk 4.5 - Dump Information

Vendor Name : HP
Exam Code : HP0-753
Exam Name : HP OpenView Service Desk 4.5
Questions and Answers : 142 Q & A
Updated On : March 22, 2017
PDF Download Mirror : HP0-753 Brain Dump
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HP0-753 Demo and Sample

Note: Answers are below each question.
Samples are taken from full version.

HP0-753


QUESTION: 133

Which of the following three supporting processes are essential for formal Service Level

Management? Choose 3 that apply.


  1. Availability management

  2. Incident management

  3. Change management

  4. Cost management


Answer: A, B, C


QUESTION: 134

Which two of the following items is TRUE regarding Workgroups? Choose 2 that apply.


  1. Workgroups are used to assign items to.

  2. Workgroups are used to create departments in organizations.

  3. A member of a parent workgroup is also a member of the related child workgroup.

  4. A person can be a member of multiple workgroups.


Answer: A, D


QUESTION: 135

What are two purposes of the Frequently Asked Questions (FAQs) functionality in Service Desk? Choose 2 that apply.


  1. To enable organizations to reduce the number of new calls because solved calls can be published via the Self Service Pages (web interface).

  2. To enable calls to be categorized in an alternative way for reporting requirements.

  3. To provide second-line support with a quick way to find solutions to calls.

  4. To enable organizations to quickly develop a known error database.


Answer: A, D


QUESTION: 136

Which two actions are available for Database Rules? Choose 2 that apply.


  1. Command Exec action

  2. Sd_event action

  3. Limit field value range action

  4. Update Data action


Answer: A, D


QUESTION: 137

After creating a new service call and selecting a service, which of the following statements could be TRUE? Choose 1 correct answer.


  1. Choosing impact will give you priority and deadline.

  2. Choosing priority will give you impact and deadline.

  3. Choosing urgency will give you impact and deadline.

  4. Choosing deadline will give you impact and priority.


Answer: A


QUESTION: 138

The action is NOT available for UI Rules.


  1. Command Exec

  2. Sd_event

  3. Limit field value range

  4. Update Data


Answer: B


QUESTION: 139

The 'Status' of any Service Desk item depicts the different .


  1. ways a record can be entered in Service Desk

  2. phases in the lifecycle of the item

  3. ways of assigning the item to a group

  4. areas of management for the item


Answer: B


QUESTION: 140

The default name of the logfile of Service Desk application server is _.


  1. setup.log

  2. logserver.txt

  3. logclient.txt

  4. applog.txt

  5. appserv.log


Answer: B


QUESTION: 141

Which two factors determine the deadline of a service call or incident in Service Desk when using SLAs? Choose 1 answer that applies.


  1. impact and priority

  2. impact and urgency

  3. urgency and priority

  4. status and priority


Answer: A


QUESTION: 142

Which software is required for the application server running NT 4?


  1. only the operating system

  2. OS and the latest SP

  3. OS, latest SP and TCP/IP

  4. OS, SP6a and TCP/IP


Answer: D

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