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M2110-670 - IBM SVP Primary Support Provider Mastery Test v1 - Dump Information

Vendor Name : IBM
Exam Code : M2110-670
Exam Name : IBM SVP Primary Support Provider Mastery Test v1
Questions and Answers : 25 Q & A
Updated On : March 23, 2017
PDF Download Mirror : M2110-670 Brain Dump
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M2110-670

Answer: B


Reference: public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_2_ibm_software_supp ort_provider_processes_and_practices_v11.03.21.pdf(slide 12)


QUESTION: 21

Who of the following are able to contribute knowledge to the IBM Knowledge base?


  1. Employees of IBM Customer Support

  2. Employees of IBM Product Development

  3. Primary Support Providing Partners

  4. All of the above


Answer: D


Reference: public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_2_ibm_software_supp ort_provider_processes_and_practices_v11.03.21.pdf(this reference gives you a proof that primary support providers also contribute to knowledge base)


QUESTION: 22

Are Primary Support Providers expected to know how to submit content?


  1. Yes, in all instances

  2. Yes, but only for certain products

  3. Yes, but only for certain customers

  4. No


Answer: A


QUESTION: 23

How can Primary Support Providers contribute to the IBM Knowledge base?


  1. By calling their local IBM office and leaving a recorded message

  2. By completing and submitting the Submit Knowledge form on the IBM developerWorks Wiki

  3. By sending an email with their knowledge contribution to IBM Customer Support

  4. Primary Support Providers are not able to contribute to the IBM Knowledge base


Answer: B

Reference: public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_3_ibm_software_supp ort_provider_tools_and_resources_v11.03.21.pdf(slide 22)


QUESTION: 24

How should Primary Support Providers search the content on the IBM Support Site?


  1. They should open a PMR with IBM Customer Support to ask them to perform the search

  2. They can use any recognized search engine, eg Google

  3. They must use the search engine provided by IBM

  4. They should cut and paste the contents into a text editor and search from there


Answer: C


Reference: public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_3_ibm_software_supp ort_provider_tools_and_resources_v11.03.21.pdf(slide18)


QUESTION: 25

What is an Authorized Program Analysis Report (APAR)?


  1. A list of fixes which are included in new releases of products.

  2. A count of the number of open support issues listed by product.

  3. A report to IBM Development of a suspected product defect.

  4. A list of interim fixes which have been released to selected customers


Answer: C


Reference: public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_3_ibm_software_supp ort_provider_tools_and_resources_v11.03.21.pdf(slide 53)

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